SHIPPING

Yes, we ship all over the world.

International customers are responsible for all customs duties and fees.

SHIPPING CONFIRMATION

You will receive en e-mail message with shipping confirmation and tracking number.

 

RETURNS

Machado items are handcrafed with extreme care and attention but if you are not completely satisfied with the product, you can return it to us as long as it is still in its original condition. You can get a full refund (minus the shipping costs).
For this, please contact us within 5 business days after receipt.
Return shipping is your responsibility, we recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning.

We are not responsible for missing packages.
If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by e-mail immediately.

All custom made orders are non-returnable and non-exchangeable.

EXCHANGES

We have an exchange policy provided the item is unworn and in the original condition.. Pease contact us within 5 business days after receipt.

Return shipping is your responsibility, we recommend that you return the package back to us via traceable carrier and that you insure the full amount of the merchandise you are returning, we are not responsible for missing packages.

PRIVACY

We neither sell nor share your information to outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order.

 

FORMS OF PAYMENT

We use Paypal and also accept Visa, MasterCard, and American Express.

DOUBTS

In case there is something you do not understand or have any doubts about our shop policies, please contact us at: machadoshoes@gmail.com

COPYRIGHT
This site and all of the materials/photographic images within are protected by international copyright laws and are owned by Machado.shoes or used with permission from the copyright owner.